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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donna Rhodes

November 4, 2025

5  out of  5
rating by Donna Rhodes
"Caroline and Dustin are both Amazing to work with! They both provide excellent customer service and always go over and above! Thank you Caroline and Duston for all you do!!"
We responded:
"Thanks for the feedback Donna! Glad to hear Dustin's been providing excellent service and going the extra mile. We'll make sure he sees this—appreciate you taking the time to share."
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Karen Spratt

November 4, 2025

5  out of  5
rating by Karen Spratt
"Caroline was so easy to work! She was friendly, professional, and made the whole process simple and stress-free! She found us the coverage that worked perfectly for our family’s needs. I highly recommend calling Caroline Queen!"
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Jada Jennings

November 4, 2025

5  out of  5
rating by Jada Jennings
"I have been with State Farm for a while now but never in N.C. and I absolutely enjoy working with Mr. Riley and his office so much. They are very attentive to any issues that may arise and get you help very quickly. And, they help me stay within my budget or get me close to it with also having the best coverage for me. Thank you for all the work you all do!"
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Chris Mcvay

November 3, 2025

5  out of  5
rating by Chris Mcvay
"Good insurance company been with them over 2 year's and they always work with you to keep you insured despite whatever hard times you go through. Very polite and professional. Thank you ma'am I spoke with today. Have a blessed day State Farm"
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Antoinette Dunlap

November 3, 2025

5  out of  5
rating by Antoinette Dunlap
"Friendly and helpful"
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Iris Almadi

November 3, 2025

5  out of  5
rating by Iris Almadi
"Sam was very helpful and friendly. Thanks yall"
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Zhane' Johnson

November 3, 2025

5  out of  5
rating by Zhane' Johnson
"Wonderful service. I thoroughly enjoyed the birthday card that was sent over. Sam is always a pleasure to speak too."
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C. Kennon

November 3, 2025

5  out of  5
rating by C. Kennon
"As always very helpful n courteous"
We responded:
"Thank you! We appreciate your continued support and are so glad to hear our team has been helpful and courteous. We're always here for you! "
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Tangela Hodge

October 31, 2025

5  out of  5
rating by Tangela Hodge
"The customer service is amazing. The agents and representatives are always polite, patient, and very helpful."
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rita

October 31, 2025

5  out of  5
rating by rita
"Very knowledgeable and friendly staff. Answers all my questions. Always a pleasure talking with them and giving me what I need at the best price available"
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Misty

October 30, 2025

5  out of  5
rating by Misty
"Great insurance office to work with and the staff are always helpful!"
We responded:
"Thank you so much for the great review! We're happy to hear you’ve had such a positive experience with our team and found our pricing reasonable. Providing helpful, friendly service and dependable coverage is what we strive for every day — we truly appreciate your trust and support!"
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Jeremy Alvarado

October 30, 2025

5  out of  5
rating by Jeremy Alvarado
"I've always had a smooth experience dealing with this insurance company. Always polite and easy to deal with. Would definitely recommend"
We responded:
"Thank you so much for sharing your experience! We’re happy to hear that working with our team has been smooth and enjoyable. Providing friendly, helpful service is always our goal, and we truly appreciate your recommendation and support!"
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Winston Sterling

October 30, 2025

5  out of  5
rating by Winston Sterling
"Always fast and friendly for all my needs."
We responded:
"Thank you! We’re so glad to hear that our team has been able to assist you quickly and with a smile. Providing fast and friendly service is what we strive for every day. We truly appreciate your trust and support!"
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Billy Biddix

October 30, 2025

5  out of  5
rating by Billy Biddix
"Caroline did a great job helping me get insurance on 3 vehicles. I'm also sending my son to her so she can help him with his insurance. I want to take this time and thank everyone at thus office."
We responded:
"ChatGPT said: Thank you so much for your kind review! We’re so glad to hear that Caroline was able to make the process smooth and easy for you. Helping our customers find the right coverage is always our top priority, and we truly appreciate you trusting us — and recommending your son as well. We’ll be sure to share your kind words with the entire team!"
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Graycin Ownbey

October 29, 2025

5  out of  5
rating by Graycin Ownbey
"After countless issues with my previous agent, I was beyond thrilled to do business with the team at Brad Riley State Farm. During my first phone call, my issue was immediately addressed and resolved with professionalism and efficiency. Since then, every person I've spoken to has been so pleasant and kind. I am happy I made the switch to Brad Riley's office. I feel comfortable and secure choosing this team to handle my insurance needs."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with us. Our team strives to provide fast, friendly, and professional service, and it’s wonderful to know we could make the transition easy and stress-free for you. We’re grateful you chose us to handle your insurance needs!"
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Jason Dickerson

October 29, 2025

5  out of  5
rating by Jason Dickerson
"Great service and attitude!"
We responded:
"We appreciate you, Jason! Building long-term relationships with our customers is what it’s all about, and we’re so happy to have you as part of our insurance family! "
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Tiana

October 29, 2025

5  out of  5
rating by Tiana
"LeVon did an awesome job on getting me the best rate for my auto insurance policy. Very much recommend ."
We responded:
"Thank you, Tiana, for your kind review! Our goal is to be a trusted partner in your insurance journey, and we’re so happy to hear that we’ve earned your confidence. We appreciate your support! "
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Natalia Roberts

October 28, 2025

5  out of  5
rating by Natalia Roberts
"Great experience working with Shelton. He helped me lower my rate and made switching super easy. Very professional and responsive—definitely recommend to anyone looking to save on insurance!"
We responded:
"Your kind words are truly appreciated! We’re committed to providing top-notch service, and your review reinforces why we do what we do!"
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Pedro Medina

October 27, 2025

5  out of  5
rating by Pedro Medina
"Brad and Trisha response is fast eveemry time I have a question they are there to help you everytime..tks guys!!!"
We responded:
"We’re so happy to hear that you had a great experience! Your support means the world to us, and we’re always here whenever you need us! "
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matthew shook

October 25, 2025

5  out of  5
rating by matthew shook
"Very friendly staff, always helpful when I call with questions. I would recommend them to anyone that is looking for insurance."
We responded:
"Your feedback means everything to us! We’re always here to help and are so happy to have been able to assist you with your insurance needs. Thank you for choosing us! "
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Sharon Reid

October 24, 2025

5  out of  5
rating by Sharon Reid
"Brad Riley really took care of me. He was able to reduce my car insurance and I also was able to get renters insurance. He explained everything about my policy. I highly recommend him if you are wanting a new insurance company."
We responded:
"We truly value your feedback and are so glad to hear you had a positive experience! We look forward to continuing to meet your insurance needs!"
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Daniella Stokes

October 23, 2025

5  out of  5
rating by Daniella Stokes
"Today, I called to inquire about my account. Spoke with Trish, she had great customer service. I love every time I call I experience great service."
We responded:
"Daniella, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
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Katherine Gonzalez

October 23, 2025

5  out of  5
rating by Katherine Gonzalez
"Can’t say enough good things about the Brad Riley agency. Kristen is always very helpful."
We responded:
"Your review made our day, Katherine! We strive to make insurance simple and stress-free, and we’re so happy to hear we met your expectations. Thanks for trusting us! "
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Matthew Ellis

October 23, 2025

5  out of  5
rating by Matthew Ellis
"Always friendly and always can assist me in my needs."
We responded:
"You’re the best, Matthew! We love helping amazing clients like you, and we truly appreciate you sharing your experience with us. "
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Rell Santana

October 22, 2025

5  out of  5
rating by Rell Santana
"Great service. Friendly and informative"
We responded:
"We’re so grateful for your 5-star review! Your feedback means a lot, and we’re glad we could provide you with the service you deserve."