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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracee Reese

November 26, 2025

5  out of  5
rating by Tracee Reese
"Kristen was excellent and very knowledgeable"
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Emeral Gadson

November 24, 2025

5  out of  5
rating by Emeral Gadson
"They are very helpful and passionate about their business and customer service and they make sure you have everything you need and understand your policies as well"
We responded:
"Thank you so much for taking the time to leave us a review. We are glad to hear that your experience was awesome."
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Jennifer Macaraniag

November 21, 2025

5  out of  5
rating by Jennifer Macaraniag
"They keep me informed and are great! I love this agency and would recommend them to anyone."
We responded:
"We take pride in providing the best service possible, and it’s wonderful to hear that you had a great experience. Thank you for being a valued customer! "
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nedra james

November 20, 2025

5  out of  5
rating by nedra james
"I have been with State Farm for about 6 years now. I really love how everyone is so polite and anytime I need assistance they are just a phone call away."
We responded:
"Thank you so much for your loyalty over the past six years! We’re thrilled to hear that our team has been helpful and easy to reach whenever you’ve needed us. Providing friendly, dependable support is what we strive for every day. We truly appreciate you being part of the State Farm family!"
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Shane Smith

November 19, 2025

5  out of  5
rating by Shane Smith
"I really like there customer service and how they checked on me and there very helpful"
We responded:
"Thank you for the great review! We’re glad to hear you’ve had a helpful experience with our team and appreciate you trusting us with your homeowners and vehicle insurance. We’re always here if you need anything!"
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Sandi Green

November 19, 2025

5  out of  5
rating by Sandi Green
"They were very helpful"
We responded:
"Thank you for sharing such positive feedback! We’re always here if you need anything."
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Bobbi Dye

November 19, 2025

5  out of  5
rating by Bobbi Dye
"The staff at this office goes above and beyond for their customers! They are all so very nice and patient! I absolutely love dealing with them!"
We responded:
"Thank you so much for the wonderful review! We’re glad to hear that our team has been helpful and patient, and we truly appreciate you trusting us with your property and vehicle insurance. We’re always here whenever you need us!"
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Jeannette Runyan

November 19, 2025

5  out of  5
rating by Jeannette Runyan
"Great communication and experience with car insurance!!"
We responded:
"Thank you for the kind words! We’re glad you had a smooth experience with your car insurance and appreciate you taking the time to share your feedback. We're always here if you need anything!"
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denise Taylor

November 19, 2025

5  out of  5
rating by denise Taylor
"I received excellent customer service she took the time to explain everything thank you so much!"
We responded:
"Thank you for the great review! We’re glad to hear you received excellent service and that everything was explained clearly. We appreciate you choosing us for your vehicle insurance and are always here if you need anything!"
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Zachary Ingram

November 18, 2025

5  out of  5
rating by Zachary Ingram
"Wonderful service best customer service"
We responded:
"Thank you for your thoughtful review! It’s always our goal to provide excellent coverage and customer service, and we’re so glad you had a great experience!"
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brandon bamberg

November 18, 2025

5  out of  5
rating by brandon bamberg
"I just wanted to thank everyone at Brad Riley State Farm for helping me with all my insurance needs. Mrs. Caroline has been amazing and she helped me immensely with my policies since I moved back home to Gastonia.Thank you once again."
We responded:
"Thank you so much for sharing this! We’re grateful for the opportunity to help with your coverage, and we’re thrilled to hear that Caroline was able to make your transition back to Gastonia a smooth one. We truly appreciate you trusting us with your insurance needs!"
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Agnes Gonzalez

November 18, 2025

5  out of  5
rating by Agnes Gonzalez
"The staff at State Farm is awesome! They’re always friendly, helpful, and quick to answer my questions. They make everything super easy and really care about their customers. I definitely recommend this office!"
We responded:
"Thank you for the wonderful review! We’re glad to hear that our team has been able to provide helpful, quick service whenever you need it. We truly appreciate your recommendation and are grateful for the chance to assist with your vehicle insurance!"
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Stephanie Fagley

November 18, 2025

5  out of  5
rating by Stephanie Fagley
"Always very good experience."
We responded:
"Customer satisfaction is our top priority, and your feedback is what keeps us motivated! Thank you for your kind words and for allowing us to serve you!"
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Striking _

November 18, 2025

1  out of  5
rating by Striking _
"Brad Riley honestly sucks at his job. He doesn’t ever reply back to his emails.. just some face there to collect a check. (Included a picture of ignored emails) My car insurance went from $76 to $92 because of North Carolina increasing it’s minimum for the insurance premium so now the customers get hit with the price increase. I’m tired of giving this company my money every single month without any questions. I have not had an accident in years. You would think I would be getting a cheaper premium, but no, it actually just went up. Paying over $1100 a year for a “chance” that I get into a car accident. Having car insurance in America is 100% the biggest scam they ever got on us humans. It’s not about protecting people’s cars it’s about making a huge profit. I’m leaving State Farm and looking for better options."
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Lori Plant

November 15, 2025

5  out of  5
rating by Lori Plant
"I called to get a quote & JT was very helpful, polite & proficient. He made it easy to sign up & I am covered the same day of enrollment. I also enrolled in renters insurance & I hope to never have to use either! I wish everything you have to join was such a smooth & easy process! Thank you JT for your patience!"
We responded:
"Thank you so much for sharing this! We’re glad to hear JT made the process smooth and easy for you. Same-day coverage and getting both auto and renters insurance set up is exactly the kind of experience we aim to provide. We appreciate your trust and are always here if you ever need anything!"
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Daniela

November 14, 2025

5  out of  5
rating by Daniela
"Speaking with multiple agents at this branch, everything was so smooth and easy. Everyone was so professional and friendly. I enjoyed every second of my experience setting up insurance with them. Plus I swear Ive gotten the absolute best deal around! Definitely cheaper than anything I've seen. 10/10 recommend!"
We responded:
"Thank you for your wonderful feedback! We’re thrilled to hear your experience with our team was smooth, professional, and friendly. It’s great to know you’re happy with your coverage and rates—we truly appreciate your recommendation!"
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Nicole Smith

November 13, 2025

5  out of  5
rating by Nicole Smith
"Sam was great. Extremity knowledgeable & helpful!"
We responded:
"We appreciate the 5-star review and the great feedback about Sam! We're proud to have such knowledgeable staff and are glad he could help. Thank you for your business!"
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dylan souder

November 12, 2025

5  out of  5
rating by dylan souder
"Easy and fast customer service good place to do business"
We responded:
"We’re happy to have earned your five stars! Reviews like this motivate the entire staff. We look forward to serving you again soon!"
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LaToya Lawing

November 10, 2025

5  out of  5
rating by LaToya Lawing
"Trisha was great! She answered all my questions and more! I appreciate the time she took to explain everything to me!"
We responded:
"Thanks for the glowing review, LaToya! We’ll be here for all of life’s changes, making sure you’re always covered. Let us know if there’s anything else we can do for you! "
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Devante Brown

November 7, 2025

5  out of  5
rating by Devante Brown
"Best insurance and very helpful and quick service. I highly recommend."
We responded:
"You’re the best, Devante! We love helping amazing clients like you, and we truly appreciate you sharing your experience with us. "
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Jaycmx __

November 7, 2025

5  out of  5
rating by Jaycmx __
"Brad and his team are always welcoming and helpful!"
We responded:
"We appreciate you taking the time to leave this five-star review! It means so much to know that we could provide the support and coverage you need. "
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Connie Stanley

November 7, 2025

5  out of  5
rating by Connie Stanley
"Allie is so quick to answer and goes out of her way to help! A joy to work with!"
We responded:
"Connie, we’re thrilled to hear that you had such a positive experience with our team! We pride ourselves on working together to provide outstanding service, and we appreciate your support!"
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Veronica Miller

November 6, 2025

5  out of  5
rating by Veronica Miller
"Awesome I LOVE YOU GUYS 😘😘😘😘"
We responded:
"We’re grateful for your kind words, Veronica! Our team works hard to provide the best service possible, and it’s so rewarding to hear that we made a difference for you. "
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Brandy Brown

November 6, 2025

5  out of  5
rating by Brandy Brown
"I love Brad Riley State Farm Agency in Gastonia. They are just amazing, very friendly and have great customer service. The whole team is great but Sam is definitely my go to girl .. trust me check them out you will not be disappointed!!!"
We responded:
"We appreciate you, Brandy! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family!"
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Sherry

November 6, 2025

5  out of  5
rating by Sherry
"Everyone at Brad Riley State Farm are above and beyond the best in the business!! The phones are always answered with a warm smile and willingness to listen and help. This group of insurance professionals are top tier. I cannot say express how much gratitude I have for them."
We responded:
"Sherry, we truly appreciate your feedback! Our team is dedicated to making sure every client has the best experience possible, and we’re so glad you felt taken care of. Thank you for choosing our agency!"